Frequently Asked Questions

SHOPPING?

How to Shop?

Its easy, just log on our website www.llynmase.com, on our site at the top bar, you will see “My Account”, click on it and options will drop down, either Register or Login. Register: is for a new customer that has no account records and requires several of personal information. Login: is for customer that already has registered and has log in access which consist of Username and Password. Once you have registered, you now have an Account.

My Account?

It’s made easy for you to view your orders and update your cart via your account at any time through. Once you log in through "My Account" it allows you complete control over your transactions on Llynmase.com.

PAYMENT

What Payment Methods Are Accepted?

You can make payment via three (3) methods: paystack (MasterCard, Verve & Visa; Bank Transfer; and Point of Service (POS) Payment. • Paystack (MasterCard Verve & Visa: You can pay online using any of these Cards. • Point of Service (POS) Payment Pay on Delivery: Llynmase accepts Visa, Verve and MasterCard using our secure POS terminals on delivery of your ordered item(s). There is no maximum or minimum limit on the transaction amount on this payment method. POS is limited and only in select Areas. For more information click the Icon “Pay Cash on Delivery” to see areas we cover. • Bank Transfer/Deposit: You can also make payment through online banking; Teller payment into Llynmase account. Our Account details are below: Bank: ZENITH BANK Account Name: LLYNMASE LTD Account Number: 1011748062 Sort Code: 057030010

Is Buying On-Line Safe?

We accept all cards such as VISA, Verve and MasterCard - only Nigerian cards are supported for now. Our customers will need to key in their 16-digit Debit Card number and the 3 digits CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow. All Debit card details remain confidential and private. Llynmase.com and our trusted payment gateways paystack, use SSL encryption technology to protect your card information.

What is Pay On Delivery?

Pay On Delivery (POD) is a method of purchasing from us, other than Online Payment. In the POD payment service/system, you pay at the actual time of the delivery by using our Point of Service (POS) terminal with no hidden charges, rather than paying in advance.

Debit Cards Payments?

We accept Debit Cards issued by all the Nigerian banks. Placing a Pay On Delivery (Order) Items that have the "Pay-on-Delivery Available" Icon are valid for order by Pay-on-Delivery. Add the item(s) to your cart and proceed to checkout. 1. When prompted to choose a Payment Option, select "Pay By Pay-on-Delivery" 2. Enter R123456789 text as shown, for validation. 3. Once verified and confirmed and be processed for shipment in the time specified, from the date of confirmation. 4. You will be required to make payment by cash or POS to Llynmase dispatches, only at the time of delivery of your order.

Terms and Conditions of Payments?

Point of delivery services is restricted to selected areas, and restricted to only Llynmase Shipping Service. Only authorized Llynmase dispatches with POS terminals are considered as our delivery agents. Llynmase.com only accepts payment via POS and not Cash, this is for security of both the Llynmase and the customers. Always make payment via POS only at delivery time and point. I cannot find something I need? You couldn't find the information you needed? Please contact us on enquire@llynmase.com OR 090399139767

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Order & Returns

My Orders: I cannot find something I need?

You couldn't find the information you needed? Please contact us on enquire@llynmase.com OR 090399139767

How do I place an Order?

I cannot find something I need? You couldn't find the information you needed? Please contact us on enquire@llynmase.com OR 090399139767

How do I check my current status of my Orders?

You can review the status and other information of all your orders, either pending or successful, that you have placed with Llynmase.com. To check the status of your pending orders; Click on the “My Account” link in the top right of any page on our store. Click on the “My Order History” link to view the status of all orders.

What do the different order status mean?

• Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway. • 
Payment Authorized, Order under Processing: We have received authorization from the payment gateway and are processing your order. • Order Dispatched: Your order has been dispatched out of our warehouse and is on its way to your delivery location. • Order Canceled: The order was canceled.

How do I track the delivery of my order?

Llynmase.com has a reputable system of delivery; all items are delivered through the reputed dispatchers which are "Llynmase ;Tranex FedEx & DHL” which will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of dispatchers.

When and how can I cancel an Order?

You can only cancel your order before it reaches the "Order dispatched" section and it takes 24hrs to 48hrs for an order to be dispatched. You can do so by calling us on 09039913976.

How much are the delivery charges?

Our deliver unit/team calculates your deliver using weight, dimension and location. It’s our duty to deliver your package in one piece at the Schedule time and to the right location.

What is the estimated delivery time?

Estimated time of delivery is mentioned on every product page. Please click this link Delivery Information for full information on delivery.

What about hidden costs and warranty?

There are no extra taxes, hidden costs or additional dispatch charges. The price mentioned on the website is the final price, what you see is what you pay. Our prices are all inclusive; all taxes are included with the list prices AND most of our products have the manufacturers warranty note, “Which will be attached with the item(s) upon delivery”.

Does Llynmase.com do international deliver?

At the moment Llynmase.com does not deliver items internationally. You are more than appreciated to make your purchases on our site from anywhere in the world, but you'll have to ensure the delivery address is within Nigeria.

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How are items package and transported?

Its Our duty to deliver the item(s) to our customers in one piece, Llynmase logistics/courier team ensures that all items are carefully packaged at our warehouses - as to avoid any form of damage. Llynmase.com ensure the package is waterproof with plastic wrap for fragile item(s) “electronics”. The item(s) are safely secured with bubble wrap if necessary.

What should I do when I find my electronic product has been opened or tampered upon delivery?

Although all electronic item(s) are insured against theft and damages incurred during transit, still our Quality Control unit/team always do a check and confirm the product before Sealing with Llynmase Seal (Confirming) that product is hundred percent (100%) operational before dispatching. All packages must have “Llynmase Seal” and must not be broken at the point of collection.

What’s next when I Return/Cancel an order on Llynmase.com?

For outright cancellations by you: If you cancel your order before your product has been dispatched, A refund of the entire amount will be done. If the cancellation is after your product has been dispatched, you can do one of the following: o If your product has been dispatched but has not yet been delivered, contact Customer Support and inform them of the same. Please note, you will be refunded only the product cost and not the delivery charge. o If you have received the product, you can only cancel the order if the product received has not been opened. Also, you will only be refunded the product cost and not the delivery charge. o If you have received a damaged or defective product, you can get a replacement within the return window stated on the product. The return policy for each item is depicted on each product. Note: All Electronics are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Immediately contact Llynmase.com Customer Care on 09039913976 or write us at enquire@llynmase.com, and we will have the issue quickly resolved. Below are the following that will not eligible for return or replacement - • Incidental damage due to malfunctioning of product. • Damages due to misuse of product. • All consumable items that has been installed/used. • Tampered products with missing serial/UPC numbers. • All damages/defect not covered under the manufacturer's warranty. • Items without returns policy. • Any product that is returned without all its original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered. Items that cannot be returned. • Lingerie; Innerwear; Socks; Jewelry. • Products in the Books category. • Weaves and Hair extensions. • CDs/DVDs/Computer Software that has been opened/unsealed. • Products in the Games, Music and Movies category that are not faulty and have been opened/unsealed. • Products in the Food & Drink category. • Products in the beauty, health and personal care category.
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