Return and Refund Guide
Llynmase Return And
you the trendiest range of products from Llynmase.com, we understand that
you’ll sometimes end up with something you’d like to return.
take back and evaluate your item as long as you:
your return via your orders page, and note your return authorization (RA)
each item in its original condition and packaging, with all accessories or
reference to your return authorization (RA) number with your return parcel
we want to make your returns experience with Llynmase.com as hassle-free as
possible, we will arrange for courier collection.
steps to return your item to us:
arrival of your return parcel at Llynmase warehouse, you will be called. Please
note that when you return an item,
extent of your refund,
or replacement will depend on various factors as detailed below.
include the condition of the item, how long you’ve had the item, and how the
item was purchased. We aim to process your return within 2 weeks. Please note
that this may take longer if we need to work with Partners.
your money back to you as swift as possible is the idea. Once a refund decision
has been made about your return according to our refund policy, we will
authorize your refund according to your original method of payment.
by EFT (electronic transfer fund) will be first method; your refund will be
credited to your account. Your account credit will be visible next to your
name, ready to use towards a future Llynmase.com purchase. If you would like
available credit paid back into your bank account, you can complete a refund
credit request, and then expect the EFT to take up to 5 working days to
reflect in your bank account.
note that your refund will be processed accordingly.
REASON FOR REFUND
REFUND AMOUNT YOU SHOULD EXPECT
Cancellation of order before dispatch
100% of original sale price
Return of unused, unwanted item within 48hrs since
80% of original sale price
Return of unused, unwanted item beyond 2 days within
50%-70% of original sale price
Return of damaged or defective item (manufacturing
fault) within 24hrs since delivery
100% of original sale price
Return of damaged or defective item
(non-manufacturing fault) within 4 weeks since delivery
Zero to 30%
Return of suspected defective item found to be in
perfect working order
to how your specific returned item is evaluated for a refund, repair or
replacement according to our refund policy.
Return and refund FAQs
we often answer:
Q-Can I cancel my order prior to delivery?
You are welcome to cancel your “waiting” order up until it is packed to
dispatch. Call 0700 9900 0000 for more information on cancelling your order.
happens if the item I’ve bought arrives damaged?
A-If your parcel arrives damaged, and the seal is
broken, PLEASE do not accept/reject the package. Please bear in
mind that items are assessed by our quality control unit.
happens if the item I’ve bought doesn’t work properly?
your return via your orders page. Depending on how soon you encounter the
manufacturing defect, your returns will be assessed according to our refund
policy. Please keep in mind that in some cases we may need to have your item
assessed by an authorised dealer or repair agent. If your item is found to be
defective due to a manufacturing fault, within 7 days of delivery, we will
refund that item in full.
happens if an item I thought was defective actually works?
your item was returned as defective, but it’s actually in perfect working
order, then we will return the item to you. Although we occasionally charge,
you may be liable for the costs of collecting, and then returning, that item to
happens if I didn’t get what I ordered?
are inevitable, please book your return and let us know as soon as possible so
that we can resolve the mix-up.
can I find my return authorization (RA) number?
up the first email you received when you requested to return an item. Your
return authorization (RA) number is on the left hand side, just beneath the
kalahari.com logo. Your RA number serves as a handy reference for you to use at
any stage regarding your return, and also helps us to keep track of who the
return item belongs to.
long will you take to process my refund?
try to process all refunds as fast as possible. If you cancel your order before
dispatch (24hrs), we may process your refund within 2 - 3 working days. If you
return an item, we may to have your money back to you within 7 working days of
a refund decision being reached. These 7
working days involve both parties bank process.
will my refund for a cancelled order be processed?
refund for a cancellation depends on the payment method you used for your Llynmase.com
purchase, and processing times differ accordingly.